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FAQs

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Frequently Asked Questions

What is a portable smart projector?

A portable smart projector is a compact device that combines the functionality of a projector and a smart gadget, allowing you to stream videos, use apps, and connect to the internet without additional devices.

What devices can be connected to the projector?

  • HDMI for laptops, gaming consoles, and media players.
  • USB for flash drives.
  • Bluetooth for speakers and headphones.
  • Wi-Fi for streaming from phones, tablets, and apps like YouTube and Netflix.

What is the image quality?

Resolution: upscaling up to 4K UltraHD.

Brightness: Between 300 and 2000 lumens, suitable for dimly lit environments.

Screen size: Ranges from 30 to 130 inches (depending on the projection distance).

Can the projector be used outdoors?

Yes, the projector is suitable for outdoor use if:

 

 It is sufficiently dark (evening or nighttime).

 

 There is a flat surface for projection (e.g., a wall or portable screen). 

Is additional software required for operation?

No, the projector is ready to use out of the box. The built-in operating system allows you to launch apps as soon as you connect to the internet.

How do I maintain the projector?

 

  • Regularly clean the lens with a soft cloth.
  • Ensure the ventilation openings are not blocked.
  • Store the projector in a case to prevent damage.

How Do I Setup the Cinemyβ„’HY400 ?

Place the projector on a flat surface, plug it in, turn it on, adjust the focusβ€”and start watching. It’s that simple!

How long does delivery take?

Delivery times vary depending on your location and the shipping method selected. Typically, orders are delivered within 2-7 business days.

Do I need a tensioned screen for my projector?

No, it’s not necessary to have a tensioned screen for your projector, but if you want better image quality and optimal picture clarity, it’s a great choice to consider.

Does the projector support wireless screen mirroring?

Yes, Cinemyβ„’HY400 supports wireless screen mirroring, allowing you to easily connect your devices and share content without the need for cables.

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